Refund & Cancellation Policy

1. Cancellation before activation

Cancellation is permitted before service activation. Once a plan is activated or a promotion is completed, cancellation for a refund is generally not available except as stated below.

2. Eligible refund cases

• Duplicate payments
• Paid services that were not activated after successful payment
• Cases where Joyaavo failed to deliver the purchased service
• Where a refund is required by applicable law

Eligible cases are reviewed for a full refund to the original payment method after verification.

3. How to request a refund

Requests must include:

• Transaction ID / payment reference
• Registered account details (name, email, phone)
• Package purchased and reason for the request

Email joyaavo@gmail.com or use the Contact page.

4. Refund timeline

Approved refunds are initiated to the original payment method within 5 business days. Bank or payment-provider processing may take an additional 5–21 days.

5. Non-refundable cases

Activated plans and completed promotions are non-refundable, except where legally required or Joyaavo failed to deliver. Refunds are not issued as cash or as transferable platform credits.

6. Support & escalation

First contact support at joyaavo@gmail.com or +91 90994 46296 during Monday to Saturday, 10:00 AM to 6:00 PM IST. Expected first response: Within 2 business days.

Related delivery rules: Service Delivery Policy.