Privacy Policy
How Joyaavo collects, uses, and protects your information.
1. Introduction
Welcome to Joyaavo. Joyaavo is a B2B local advertising and business-profile platform. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, Discover experience, Business Owner portal, and related features.
By using Joyaavo, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
2. Information We Collect
We may collect:
- Account details: Name, email, phone, password, city, area, and profile photo.
- Business profile information: Listings, posts, reviews, follows, saves, and contact messages.
- Automatic / technical data: Device info, usage activity, location preferences, and logs.
- Payment-related metadata: Transaction references, amounts, package purchased, and status — not full card or banking credentials.
3. Purpose and Lawful Use
We process personal data to operate Joyaavo lawfully and for legitimate business purposes, including:
4. Location and Discovery Data
We collect location-related information to power discovery features, including city/area selection and signals used to show nearby businesses. We may also process device and usage logs to improve the platform.
6. Payment-Data Handling
When business owners purchase Joyaavo platform services, payments are processed by an authorised payment service provider. Joyaavo does not store full card numbers, UPI PINs, CVV, or banking credentials.
We may retain payment metadata (such as transaction reference, amount, package, and status) for accounting, support, refunds, and legal compliance.
7. Third-Party Processors & Data Sharing
We do not sell your personal data. We share information with trusted processors only as needed to run Joyaavo:
- Cloudflare R2 — Image and media hosting
- Authorised payment service provider — Processing payments for Joyaavo platform services
- Google — Sign-In, Analytics, and Tag Manager (analytics only with consent)
- Firebase — Push notification delivery
- Infrastructure provider — Hosting and database services
Information you publish (business listings, posts, reviews) is visible to other users. We may disclose data if legally required.
8. Retention Period
We retain personal information only as long as necessary for the purposes described in this policy, including while your account is active, for legal and security requirements, and for resolving disputes. When data is no longer needed, we delete or anonymize it using secure measures.
9. Security
We use industry-standard safeguards including encrypted password storage, secure authentication cookies, access controls, and payment processing through an authorised payment service provider. No method of transmission is 100% secure; please protect your login credentials.
10. User Rights
Under applicable Indian data protection law, you may have rights to access, correct, or request deletion of personal data, and to manage certain preferences:
- 1Update profile details in account settings.
- 2Manage notification preferences in your dashboard.
- 3Accept or decline analytics cookies via our cookie banner.
- 4Sign out at any time to end your authenticated session.
- 5Email joyaavo@gmail.com with the subject line "Privacy Request" for data assistance.
11. Account Deletion Procedure
To request account deletion, email joyaavo@gmail.comfrom your registered email with the subject "Account Deletion Request" and include your registered name and phone. We will verify ownership and process eligible deletion requests, subject to retention required for legal, accounting, fraud-prevention, or dispute purposes.
12. Children's Privacy
Joyaavo is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has shared data with us, contact us and we will take steps to delete it.
13. Third-Party Links
Joyaavo may link to external websites, social profiles, or WhatsApp contact flows. We are not responsible for the privacy practices of those third parties.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Continued use of Joyaavo after changes implies acceptance of the revised policy where permitted by law.
15. Contact & Grievance
For privacy questions, data requests, or complaints:
Also see our Contact page. Expected response: Within 2 business days.